Terms & Conditions

TERMS & CONDITIONS – THUAN PHUONG GROUP

1. Scope & Definitions

1. “We”, “Thuan Phuong Group” refers to Thuan Phuong Group and all affiliated entities.
   
   

2. “You”, “Customer” refers to any individual or organization accessing this website or using our products/services.
   
   

3. “Services” refer to all products, solutions, consultations, orders, or any activities provided through our official channels.
   
   

2. Applicability

These Terms & Conditions apply to all interactions between the Customer and Thuan Phuong Group, including browsing information, placing orders, making payments, or using services, unless otherwise agreed in writing.

3. Account Registration

• Some services may require you to create an account. You agree to provide accurate and updated information and take full responsibility for maintaining the confidentiality of your login credentials.
  
  

• Any activity carried out through your account is considered to be performed by you.
  
  

4. Payment

• All listed prices are final and may include VAT where applicable.
  
  

• Payment methods may include bank transfer, e-wallets, or other methods as defined by Thuan Phuong Group.
  
  

• Customers must complete payment within the designated time frame. Late or incomplete payments may result in cancellation or additional fees.
  
  

5. Delivery & Shipping

• Orders are processed and shipped according to the delivery policy in effect at the time of order placement.
  
  

• Estimated delivery time may vary due to external factors such as holidays, weather, or courier issues.
  
  

• If the delivery is unsuccessful due to incorrect information or refusal without valid reason, Thuan Phuong Group reserves the right to cancel the order and withhold incurred costs.
  
  

6. Warranty & Returns

• Products are covered by a warranty policy as specified per item.
  
  

• Defective products due to manufacturing or shipping issues can be returned or exchanged free of charge within the specified time.
  
  

• Misuse, improper storage, or unauthorized tampering will void the warranty.
  
  

7. Intellectual Property

• All content on this website, including text, images, logos, and trademarks, is the intellectual property of Thuan Phuong Group.
  
  

• Reproduction, redistribution, or reuse of content is prohibited without prior written consent.
  
  

8. Privacy & Data Protection

• Thuan Phuong Group is committed to protecting your personal information in accordance with our Privacy Policy.
  
  

• Data collected is used transparently, lawfully, and only for clearly defined purposes.
  
  

9. Limitation of Liability

• While we strive to ensure the accuracy of the content, we do not accept liability for minor errors, system interruptions, or third-party activities.
  
  

• In any case, Thuan Phuong Group’s liability will not exceed the total value of the order in question.
  
  

10. Force Majeure

• We shall not be held liable for delays or failures in performance caused by events beyond our control, including but not limited to natural disasters, pandemics, wars, or technical disruptions.
  
  

• In such cases, both parties will work together to resolve or postpone the transaction.
  
  

11. Governing Law & Disputes

• Any disputes not resolved through negotiation will be handled by the competent court in Ho Chi Minh City, Vietnam, in accordance with Vietnamese law.
  
  

• If any provision in these terms is deemed invalid, it does not affect the validity of the remaining terms.
  
  

12. Updates & Effectiveness

• These Terms & Conditions are effective from the date they are posted and supersede any previous versions.
  
  

• Thuan Phuong Group reserves the right to amend the terms at any time. Changes will take effect once updated on the website.